Student Services The Student Services team offer you support throughout your studies across a range of different subjects including financial support, accommodation, bursaries, travel and other personal issues. Additional Learning Support – The Local Offer The Additional Learning Support team supports students who need extra help with their studies. This is suitable for students with specific learning difficulties/disabilities or with physical/sensory disabilities, medical issues and social, emotional, behavioural barriers to learning. The team can also provide support for students with English as an Additional Language. It is important that you let us know as early as possible if you have any learning support needs. Declaring support needs will not be a barrier to be offered a place at FRA. If you want to talk to someone, please call 030 247 300 and ask for Student Services. Counselling and Emotional Support A confidential one-to-one counselling and emotional support service, provided by a BACP qualified, on-site counsellor, is available to students who feel they need formal or informal emotional support. Careers Information, Advice and Guidance (IAG) As career progression into the Fashion Retail industry is built into all FRA courses, Student Services’ Careers IAG service focuses on supporting students applying to University via UCAS and on progression for students who decide that their future career does not lie in a Fashion Retail/Design environment. General Welfare Support Student Services also provide general welfare support for students regarding issues such as finance and budgeting, accommodation and health and wellbeing. Learner Voice The FRA knows that learning from student feedback very important. Student Services staff facilitate the process through which students voices are heard. This happens in two main ways: Learner Voice Meetings. FRA Student Council meetings Enrichment Attending FRA is not just about studying for a qualification. The Student Services team run a range of enrichment theme days and weeks to help broaden students’ perspectives and knowledge. They also work with charity partners the Retail Trust and the Fashion and Textile Children’s Trust (FTCT) to provide volunteering and fundraising opportunities such as joining the FCTC’s Santa Fun Run Team and helping decorate and hosting at the Retail Trust’s prestigious fundraising balls. Safeguarding The Director of Curriculum and Quality is the FRA’s Designated Safeguarding Officer (DSO). Any reported concerns about students’ welfare, whether they are legally a child (under 18) or might be considered a vulnerable adult (18 or over) or concerns about a member of staff are dealt with by the DSO. The DSO is responsible for liaising with external agencies, including social care and health services and the Police in relation to safeguarding concerns.