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Level 3 Retail Team Leader

Guiding and coordinating staff, their work and sales within a retail environment….

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions.

Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Who is this apprenticeship for?

Whether you’re looking for your first role, or have some experience but want to top up your skills and competencies, then this course is for you. If you’re searching for a role, take a look at our vacancies.


A minimum of 12 months

Entry requirements

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard. Apprentices will be required to have or achieve level 2 English and Maths prior to completion of their Apprenticeship.


This standard is set at level 3

Learning Resources

We also have access to some amazing Industry resources that will enhance your understanding of how Industry use databases to support decisions. Some of our resources include;

Career Progression

Progression from this apprenticeship could be into a junior retail management position.

Letter to my Tutor…. 

"I just wanted to email and say thank you so much for being such an amazing tutor over the past 18 months!

You made my experience so great and taught me so much, I had such a negative experience at school but you completely changed my view on learning and education! ……….I always looked forward to seeing you at the FRA and you are definitely the USP of the Harrods apprenticeship- anyone would be so lucky to be taught by you!!

You have helped me develop my knowledge and put me on a great path to developing a strong career which I appreciate more than you know!"

L3 Retail Team Leader Apprentice, Harrods