Support & Wellbeing

We understand that moving from a traditional school environment to a vocational, industry-focused learning style might mean you need extra support.

We’re here to help you every step of the way, from the start of term all the way through your journey with us. Our dedicated student support team can help you with your learning, wellbeing or mental health. 

Coaching & Counselling

We offer our students personalised mental health and wellbeing support, considering each student and their specific needs. All our services are free for students to access.  

We have a team of trained coaches who help you set targets for your educational or personal goals. Coaching improves your performance and helps you towards your goals by developing techniques unique to you. It’s delivered one-to-one or in small groups.  

We also have a large team of professional counsellors, who all have experience working with anxiety, depression, identity issues and more. Counselling is a talking therapy that involves a trained therapist listening to you and helping you find ways to deal with emotional issues. 

Our team has experience working to support students with complex issues such as: 

  • Anxiety and depression 
  • Low mental health 
  • Stress 
  • Eating disorders 
  • Problems at home with family or friends 

Drop-In Sessions

Our flexible approach to student wellbeing means we provide general day-to-day support via our drop-in sessions in the Wellbeing Office. We also offer support via phone call, video call and email. The Wellbeing Team are available every day between 8am and 6pm. 


We run academy-wide tutorials throughout the year, covering topics like sexual health, drug awareness and alcohol abuse.  We also teach lessons on life skills including budgeting, time management and organisation.


We recognise the Equality Act 2010. We make sure that any student who requires reasonable adjustments or support is accommodated, minimising any barriers to learning.  

We have a team of Learning Support Assistants who support students with a variety of learning needs. Whether you have an official diagnosis or simply struggle in certain areas, you can access support that suits you.  

Our Special Educational Needs and/or Disabilities Coordinator (SENDCo) will discuss the type and level of support you require whilst you’re studying with us. If you need extra support, you’ll be referred to our Learning Support Team.  

They can offer personalised support for needs including learning difficulties, physical disabilities, and health problems. For example, we have provided sign language interpreters for our hard-of-hearing and deaf students, specialist equipment and support with travel.

You can request additional support during the application process. It’s important that you let us know as early as possible if you have any learning support needs. Telling us about your support needs will never stop you from being offered a place on one of our courses. 


Safeguarding is at the forefront of everything we do at the Fashion Retail Academy. We’re committed to safeguarding and promoting the welfare of all our students. 

Our staff receive regular updates on safeguarding issues within our community and are given frequent training in child and vulnerable adult protection procedures. We have a strong culture of sharing concerns; our students know that whatever issues they face at the Academy or at home, we will support them. 

We have a team of Designated Safeguarding Leads (DSLs) on site with all staff at the FRA receiving safeguarding training. The safeguarding team can be contacted by emailing Any reported concerns are dealt with by the DSL, whether they are about:

  • A student’s welfare when they are legally a child (under 18) 
  • A student’s welfare when they could be considered a vulnerable adult (18 and over) 
  • Concerns about general safeguarding at the FRA

DSLs are also responsible for talking with external agencies regarding safeguarding concerns, including social care, health services and the police.  

Read our full Safeguarding Policy


We know that learning from student feedback is very important. Our Quality Assurance & Enrichment staff make sure our student's voices are heard by sending out surveys once a term to students.  

We also have an active student council that works closely with the Principal and Senior Leadership team. They organise student activities, charity fundraisers and other events throughout the year. You can apply for student council positions during your enrolment! 


Attending the Fashion Retail Academy is not just about studying for a qualification. Our Student Services team run a range of enrichment theme days and weeks to help widen our students’ perspectives and knowledge.

Student Services also work alongside our charity partners, the Retail Trust and the Fashion and Textile Children’s Trust (FTCT), to provide volunteering and fundraising opportunities. 


If you’d like to speak with the Wellbeing team, please call 0207 307 2345