7 Ps of Marketing
Fashion businesses must use a variety of marketing and advertising methods to help raise awareness of their brand and to stay at the forefront of consumers' minds. To do this they focus on the 7 P’s of the marketing mix when producing marketing campaigns.
1. Product
Product is one of the 4 Ps of marketing as well as the 7 Ps. The product refers to the clothing or accessory that a fashion brand is offering to its customers. Fashion brands must focus on the quality, design, and functionality of their products to attract customers. They must also consider factors such as the target audience, the brand image, the needs of the consumer and the latest fashion trends while designing their products.
There are several ways fashion brands can focus on implementing a successful product led marketing strategy. They can let consumers try their products for themselves so they can see the value in what they have to offer. Alternatively they could encourage customers to share authentic stories on social media about why they like the product and the brand.
2. Price
The price of a fashion brand’s products is an essential element of the marketing mix. Fashion brands must price their products competitively while ensuring that they make a profit. They must consider factors such as production costs, competition, target audience, and market demand while setting the price of their products. Price is also one of the 4 Ps and 7 Ps of marketing.
Fashion brands can use price as a marketing tactic in a number of ways. They could mark their products at a higher price point to increase desirability and reflect quality. Fashion brands may also set their prices higher to make bundling and promotions more appealing. On the flip side, fashion brands may price a product lower than competitors to break into a crowded market or attract value-conscious consumers.
3. Place
Place is one of the 4 Ps and 7 Ps of marketing and refers to both a brand's physical and digital presence. In terms of its physical store, this relates to where the store is such as, is it in a desirable location and is it easy to get to. However it could also relate to the visual merchandising of stores and how products are displayed. In terms of its digital presence this refers to the positioning of the brand on social media and the results pages of Search Engines. Getting the top results on Google for a primary keyword can be just as valuable as having a store in a prime location.
The place is important in fashion marketing because customers often buy items that are convenient for them to purchase. Making a product available and accessible to consumers in the correct location may increase the likelihood that they buy that product. This is often why brands will display products at the POS in a store or at the checkout stage of an ecommerce website.
4. Promotion
Promotion is the last of the 4 Ps of marketing and it refers to the various marketing activities that a fashion brand undertakes to promote its products to its target audience. These activities may include advertising, public relations, promotions, personal selling, and direct marketing. Fashion brands must select the most effective promotional strategies based on their target audience, budget, and marketing goals.
Fashion brands typically use a mixture of the above marketing activities to tie their marketing mix together to create an omnichannel strategy that creates a unified experience for the customer base. For example a customer sees an in-store promotion and uses their phone to check prices, size quantities and read reviews.
5. Process
Process refers to the various processes and procedures involved in the marketing and sales of fashion products. Fashion brands must ensure that their processes are efficient, effective, and customer-centric to create a seamless buying experience for their customers. They must also be specific so that staff can smoothly and efficiently follow them.
This may include things such as when and how consumers are approached by staff, how easy it is to find items in the right size, the trying on process and the purchase and returns process. Some retailers will also include other factors in their processes, such as sustainability and equal rights for workers.
6. Physical Evidence
The physical evidence of how a fashion brand is perceived is another important factor of the marketing mix. This refers to the tangible elements that customers encounter while interacting with a fashion brand.
From the type of packaging and promotional materials used in store to how the brand is perceived online and social media, physical evidence and positioning is a key indicator of whether you are attracting your target audience. Fashion brands must ensure that their physical evidence is consistent with their brand image and creates a positive impression on their customers. They may choose to do this by designing packaging that can be recycled or sharing their sustainability practices online.
7. People
People refers to the employees of the fashion brand who are involved in the marketing and sales of their products. These employees must be well trained and motivated to provide excellent customer service and create a positive brand image. It’s important that everyone who represents your brand or deals with customers is fully trained with plenty of knowledge of your products and how it will improve the lives or solve the problems of your customers.
To ensure employees are making the right impact on the brand's customers at all levels, businesses should develop their team's skills by investing in training and development, consider company culture and brand personality, hire professionals who are passionate about what they do and focus on customer relationship management to increase brand loyalty.
Utilising all 7 Ps of the marketing mix has a lot of benefits for fashion businesses. Not only can it lead to increased revenue and a higher ROI, but it also enables brands to determine the effectiveness of their marketing and allocate budget for future marketing campaigns. For more information about retail marketing as a whole, read our guide What Is Retail Marketing & What Are The Different Types Of Retail Marketing.